| Duration |
12 Months, 3 Months, 6 Months |
|---|
Once a customer places an order, they should receive an order confirmation email from your website to confirm that their order has been received.
Within 15 minutes to 6 hours at most, the customer should receive a follow-up email containing a download link or other instructions for accessing their purchased digital product.
If the customer does not receive the email within this time frame, they should check their spam or junk email folder to ensure that the email did not get filtered there.
If the customer still cannot find the email after checking their spam folder, they should contact your customer support team for assistance.
During holidays or other busy periods, it may take up to 24 hours for the customer to receive their delivery email. You may wish to include a note on your website or order confirmation page to inform customers of this potential delay.
I hope this information helps! Let me know if you have any other questions or concerns.
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