• Once a customer places an order, they should receive an order confirmation email from your website to confirm that their order has been received.
• Within 15 minutes to 6 hours at most, the customer should receive a follow-up email containing a download link or other instructions for accessing their purchased digital product.
• If the customer does not receive the email within this time frame, they should check their spam or junk email folder to ensure that the email did not get filtered there.
• If the customer still cannot find the email after checking their spam folder, they should contact your customer support team for assistance.
• During holidays or other busy periods, it may take up to 24 hours for the customer to receive their delivery email. You may wish to include a note on your website or order confirmation page to inform customers of this potential delay.
• I hope this information helps! Let me know if you have any other questions or concerns.